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Kingsridge Cleddans Housing Association is committed to ensuring that your privacy is protected.  Should we ask you to provide certain 
information by which you can be identified when using this website, for example reporting a repair, then you can be assured that it will 
only be used in accordance with this privacy statement.

We may require to change this policy from time to time by updating this page. You should check this page frequently to ensure that you are 
happy with any changes that have been made.

What we collect:-
We may collect the following information:
• Name 
• Contact information including email address 
• Demographic information such as postcode 
• Information on requested repairs
• Other information relevant to customer surveys, feedback, comments
Kingsridge Cleddans Housing Association is committed to ensuring that your privacy is protected.  Should we ask you to provide certain 
information by which you can be identified when using this website, for example reporting a repair, then you can be assured that it will 
only be used in accordance with this privacy statement.
 
We may require to change this policy from time to time by updating this page. You should check this page frequently to ensure that you are 
happy with any changes that have been made.
 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
 
• Internal record keeping
• We may use the information to improve our services
• We may periodically send emails with information which we think you may find interesting using the email address which you have provided 
 
From time to time, we may also use your information to contact you for market research purposes.  We may contact you by email, phone or post. We may use the information to customise the website according to your interests.
 

Security

Kingsridge Cleddans Housing Association is committed to ensuring that your information is secure.  Therefore, in order to prevent 
unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the 
information we collect online.
 
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note 
that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any 
information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise 
caution and look at the privacy statement applicable to the website in question.
 

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to 
do so.
 
You may request details of personal information which we hold about you under the Data Protection Act 1998 and from 25 May 2018 the General 
Data Protection Regulation otherwise known as GDPR.