Energy advice service for KCHA tenants
Kingsridge Cleddans HA & Pineview HA have jointly obtained funding from the Social Housing Fuel Support Fund specifically to provide energy advice to our tenants. We have used this funding to buy in service provision for energy advice from the Home Energy Advice Team at The Wise Group.
Home Energy Advice Team (HEAT) is an independent energy advice and advocacy service delivered by The Wise Group.
This service is available to any of our tenants that require support to resolve any energy related issue or are struggling to pay their energy bill. You can contact The Wise Group directly on 0800 092 9002 or contact Jillian or Ikra at our office and ask to be referred.
A dedicated Energy Mentor will get in touch by telephone to discuss what assistance can be provided. This includes:
- Tackling energy emergencies
- Managing fuel debt and related issues
- Saving money on fuel bills
- Accessing energy grants and crisis funds
- Accessing targeted schemes and initiatives
- Optimising energy usage Increasing energy efficiencies.
- Specific energy advice and information
Their approach focuses on the customer’s needs foremost so everything they do is person-centred. This has been found to be the most effective method in achieving sustainable change, preventing the customer’s need for repeated crisis support. The support is not time limited, recognising the unique needs and different levels of support required by each customer.