Welfare Rights Service

Drumchapel Citizens Advice Bureau will still be offering telephone-based welfare rights advice to KCHA tenants during the Coronavirus pandemic on Wednesday mornings Tel. 0141 944 3881 to arrange

The welfare rights service can be used for new issues related to the Coronavirus outbreak and any other benefits-related issue you may have. If you have had any change in your circumstances, or have any concerns about managing your benefits during the Coronavirus outbreak, then it might be worth getting some advice and support.


In summary, the welfare rights service can assist with:

  • benefits checks to make sure you are getting what you are entitled to
  • applications, challenging decisions and appeals
  • council tax issues
  • benefits for ill health and disabilities
  • ​crisis grants and community care grants

We can also help with Coronavirus issues such as:

  • ​advice on your rights at work during the Coronavirus lockdowns
  • advice for those asked to self-isolate or shield
  • advice for self-employed people
  • information on dealing with debts during the Coronavirus lockdown​

Alternatively the Citizens Advice Bureau is offering telephone appointments to the general public. Call us on 0141 944 2612, leave a message and we will get back to you with an appointment.


The national Citizens Advice Help to Claim service (Universal Credit) and Money Talks (Benefit Checks) lines are also open.


Help to Claim 0800 023 2581

Money Talks 0800 085 7145